TO ACCESS THE PORTAL – CLICK “CITIZEN SELF SERVICE” ON THE LEFT SIDE OF THE SCREEN. FOR CITIZEN SELF PORTAL (UTILITY BILL PAYMENTS) YOUR EMAIL IS YOUR USERNAME. IF YOU HAVE ISSUES LOGGING IN RESET YOUR PASSWORD. YOU MAY NEED TO ALSO LOG OUT AND LOG BACK IN. CALL US AT (847) 394-8500 MONDAY THROUGH FRIDAY FROM 8:00 AM TO 4:00 PM FOR ASSISTANCE.